1849 Street Road, Dallas, TX
duane@randrhail.com
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Questions
We have answers to your
Frequently Asked Questions
From paintless dent repair services and how it works to why keeping the insurance check is a bad idea, we’ve put together a list of questions we hear most often from our customers.
I already filed a claim with my insurance, can you help?
Yes, absolutely! Contact us and we can take the correct steps to help you resubmit your claim so your car can still get fixed without any hassles. We are here to help! . For starters, once you’ve already claimed damage, you can’t claim it again, even if you don’t use the resulting money on repairs. A good amount of the time the initial check can be a low ball offer from your insurance company. You will first want to get an accurate quote from the company you are having do the work.
What is paintless dent repair and how does it work?
Paintless dent repair (pdr) is a technique that involves getting under the dent, using specialized tools wielded by expert technicians to gently push the dent out and restoring the metal back to its original shape.
Why is paintless dent repair (pdr) the best choice?
Paintless dent repair (pdr) is the best choice, because unlike traditional repairs, pdr restores your vehicle to pre storm condition without affecting the resale or trade in value. Our mission is to get your car back to its original condition so that you can get back to enjoying driving it as soon as possible!
How do traditional repairs hurt the value of my vehicle?
Traditional repairs can involve stripping the original paint job off the vehicle and in some extreme cases cutting off the roof. These types of repairs must be reported to carfax hurting the resale or trade in value.
How much will it cost me?
For most of our customers there is zero cost to them. We deal directly with your insurance company and we can cover of your deductible up to $500 dollars. In some cases we can cover up to $1000 for qualifying vehicles
How can I get around with no car during the pdr repair?
We have a corporate relationship with enterprise rent-a-car. If you have rental coverage on your policy we will set up the reservation for you and if you do not have rental coverage we will cover the rental cost for you.
How long do repairs take?
We can have your car back to you within a few days after approval from your insurance company. Time is also dependent on parts and arrival time. As we do not use paints, our repairs take much less time to complete. Our work does not need drying or curing time, and so as soon as we have completed the work, you can drive your vehicle away.
How do you make the process convenient for me?
We make the whole process for you as easy as possible. We can help with filing the claim, as soon as that is done we get you into a rental vehicle and we take it from there. Once your vehicle is in our shop we will create the estimate, schedule the insurance agent for approval and then complete the repairs. Once the repairs have been completed we meet back up with you to give you back your vehicle fully restored from the hail damage.
Does filing a claim for hail damage raise my insurance rates?
No! There are 2 types of claims. Comprehensive and collision. Collision claims are for things like accidents where someone is at fault. Comprehensive claims are no fault claims. Hail is an act of weather and therefore hail claims can not raise your individual rates.
Is the work you complete guaranteed?
Absolutely. We are so confident with our services that we will guarantee all the work we complete for life. That’s right; we give a full lifetime guarantee to all our customers as we know the work we complete will withstand the test of time!
Why do we donate part of the process to charity?
Being veteran owned and operated, we have a strong sense of community. We chose to partner with first responders children’s foundation to honor those who have fallen in the line of duty and to support their families. First responder’s children’s foundation was established after 9/11 to take care of more than 800 children who lost a parent that day. For the past 19 years, the foundation has made a positive impact on the children of those who lost their lives defending ours. 100% of donations go to the children since a generous sponsor, csx railroad, has covered administrative costs for the past two years.
Is your work eco-friendly?
Yes! All our work supports the environment, as we do not use any chemicals or paints to complete the work. There is also no sanding, and we do not use any hazardous materials in our work. This means that you can have the work completed to a high standard without causing any damage to the environment!
What if I do not file a claim and do not get the damage fixed?
The value of your vehicle is significantly less and will affect the trade in or resale value. You pay to be protected against hail damage, let us fix it for you and restore the value of your vehicle back to pre storm condition.
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    See What Our Customers Say

    Testimonials

    Jami Hartness
    Jami Hartness
    June 30, 2021.
    Verified
    They did a great job car looks like before the hail damage. Would definitely go back
    Audrey Singleton
    Audrey Singleton
    June 22, 2021.
    Verified
    These guys were much quicker than I anticipated with the entire process. Great customer service. Not only was my car was in and out, but they handled all procedures of the hassle of my claim with my insurance and made things ten times easier for me. Highly recommend. My car looks as good as new. Joel was great. Very informative and easy to reach.
    michelle crane
    michelle crane
    June 19, 2021.
    Verified
    I had hell damage to my car they picked my car up and dropped It back off at my house it looks perfectly Brand new And it only took two days and Joel took care of everything
    Lawrence Turner
    Lawrence Turner
    June 10, 2021.
    Verified
    Stephanie Hudspeth
    Stephanie Hudspeth
    June 4, 2021.
    Verified
    This company was great to work with. My car was damaged by hail and when it was returned to me it looked brand new and beat part was no out of pocket expense. For being a new company, they know what their doing and do the best work I have seen.
    lil froggy
    lil froggy
    May 13, 2021.
    Verified
    Pick up/drop off. Dealt with the adjuster for me. Fixed in 2 business days.
    John Smith
    John Smith
    May 8, 2021.
    Verified
    MY car got hit with hail. Most shops couldn't help me for a few months. R and R had my car looking like new in a few days
    Hunter Crick
    Hunter Crick
    April 24, 2021.
    Verified
    Great service, friendly people, and my car came out looking perfect!